Start typing and press Enter to search


We hope you are satisfied with your purchases, however if you have items that are unsuitable please read our Returns policy below.


How do I return?

  • Please fill out our Returns Form ensuring you add in your order number;
  • Enclose the completed Returns Form with your parcel;
  • Return to Address shown on Returns Form;
  • Don't have a returns form? Email us on;
  • Please note we no longer offer exchanges. 

What items are returnable?

  • Items can be returned within 14 days of receipt of your shipment;
  • The items must be received back in their original condition;
  • The items must be unwashed and unworn;
  • The items must be returned in the original packaging with swing tags still attached;
  • Items of a delicate fabric must not be returned with any snags or pulls;
  • Please ensure there are no make-up or fake tan marks on the garments;
  • Please ensure items are not contaminated with smoke or perfumes.

What items are non-refundable?

  • Earrings are non-returnable for hygiene reasons;
  • Swimwear without the hygiene sticker intact cannot be returned.

Are there any charges for return?

  • You are responsible for the return shipping charges;
  • Always obtain your proof of postage - We need this to track your return!
  • You are liable for the package until it has been delivered to us, so we recommend that you send the item tracked;
  • If you have sent your parcel untracked and your parcel goes missing, you will need to put in a claim with your courier to cover the loss. We recommend items are returned using Royal Mail 1st Class Tracked and Signed For or 2nd Class Tracked and Signed;
  • Merchandise returned outside of our 14-day policy will not be accepted and will be returned if you pay for its return.


How soon will I get my refund?

  • Once your return is received, inspected and approved for refund, we will send you an email confirmation to notify you that your refund has been processed;
  • It takes up to 5 business days for our returns team to process your parcel;
  • It can sometimes take up to 5 days for funds to reach your account; 
  • The original cost of shipping and handling is not refundable.


Damaged Merchandise

If you receive merchandise that has been damaged in transit, or has a fault, then please email us at and provide photographic evidence. Please note that damaged items will only be accepted if photographic evidence is provided to us with 24 hours of receipt.


translation missing: