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Lulugray Limited Terms and Conditions

The following terms and conditions apply to the use of this website and the sale of products (and any associated services)

By accessing this site and or by making a purchase, you agree to these terms and condition and any amendments thereto that we make from time to time. Any amendments made to these terms and conditions will be published on this website and you may view them at any time.

Accessing this website is solely at our discretion and we accept no liability if you are unable to access it. We reserve the right to amend or withdraw our products (and associated services) at any time.

Lulugray Limited is registered in England with the Company number 11581037. Its registered office is 27 Cedarwood Court, Liverpool, United Kingdom, L36 5YY

Privacy Policy

Lulugray Limited is committed to maintaining your privacy. For more information please click here. When you use this website, you consent to the processing of your data described in our privacy policy and you confirm that all the data that you have provided to us is accurate.


You must not misuse our website. That includes, but is not limited to : committing or encouraging a criminal offence; transmitting or distributing a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hacking into any aspect of the of the products or associated services we offer; corrupting data; causing annoyance to other users; infringing upon the rights of any other person's proprietary rights; sending any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempting to affect the performance or functionality of any computer facilities of or accessed through this this website. Any breach of these restrictions might constitute a criminal offence under the Computer Misuse Act 1990 and any breaches will be reported by us.

Lulugray Limited will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.

Intellectual Property, Software and Content

All intellectual property rights in all software and content made available to you on or through this website remains our property. You may, however download material this site for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise.

You shall not in any way use or amend for use modify any aspect of this website for any reason whatsoever.

Terms of Sale

When you place an order you are offering to enter into a legal contract to purchase from Lulugray Limited on the terms and conditions referred to in this document. All orders are subject to availability and confirmation of the order price.

By placing an order through our site, you warrant that you are legally capable of entering into a binding contract, that you are at least 18 years of age and that you possess a valid credit or debit card issued by a bank acceptable to us. We retain the right to refuse any request made by you. If your order is accepted, we will inform you by email. When you place an order, you undertake that all details you provide to us are true and accurate. All prices advertised are subject to such changes.

  1. How and when our contract with you is formed

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.

  1. Items you purchase

We do our best to make sure that our descriptions and specifications of the items you want to purchase are accurate when they are posted on our website. However, while the colour reproduction of the goods on our website is a close representation, we do not accept any responsibility for any variation in colour caused by browser software or the computer system used by you.

All orders made are subject to availability. We will try our best to keep all stock levels at levels which will assist us in completing your order, but we will not accept any liability if an ordered item is no longer available. We will email you confirmation of this rejected order. Please read and obey the washing/care instructions of your purchased item. We will not be held liable if these are not followed. We will not issue a refund on goods if they are not followed.

  1. Pricing and Availability

Whilst we try and ensure that all details, descriptions, specifications and prices are accurate, it is possible that errors may occur. If we discover an error in the price of any item which you have ordered, we will inform you of this as soon as possible and we will give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the items, you will receive a full refund. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Price’.

You may, from time to time, find typographical errors or other errors or inaccuracies and our website may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. Lulugray Limited reserves the right to refuse to fill any orders that you may place based on information on this website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

  1. Payment

All prices quoted on this website are in pounds sterling and all payments are received securely via PAYPAL and they have their own privacy policy. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason authorise payment, then you will be notified of this immediately at the time of order. We do not take responsibility if your credit/debit card is used fraudulently as a direct result of being used to buy from our website.

  1. Discount Codes

We may from time to time offer promotional discounts which may apply in respect of any, or certain specified, purchases made though this website. The conditions of use relating to any discounts will be specified at the time of issue.

These T&Cs relate to all of our promotions, competitions and discount codes (unless otherwise stated).

    Only one discount code can be used per order.

    A discount cannot be applied after an order has been placed.

  1. Dispatch and Delivery

Dispatch times may vary according to availability. Delivery periods are expected guidelines only and we will not be held liable if your delivery takes longer. We will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or in failure to perform, any of our obligations in relation to the item ordered by you if the delay was due to any cause beyond our reasonable control. Please see our Delivery Charges notice for further information.

  1.       Returns

You can return any unwanted product to us for a refund or exchange up to 14 days after receipt as per our Returns Policy. Unfortunately, any items which are found to have makeup or tanning stains on them cannot be exchanged or refunded unless they are faulty. Please ensure that the items you return are sent back with all swing tickets and labels attached along with the original packaging. All returns must be in a re-saleable condition. All sale items are non-refundable.  We do not allow exchanges.


The material displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Lulugray Limited, its suppliers and content providers hereby expressly exclude, to the fullest extent permitted by law, all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this website and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This disclaimer does not affect our liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Disclaimer as to ownership of trademarks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and images of third-party products, services and/or locations featured on this website are in no way associated, linked or affiliated with Lulugray Limited and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Lulugray Limited


You agree to indemnify, defend and hold us harmless and this includes ours directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this website or your breach of these terms and conditions.


We shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the any of the products and associated services offered through this website.


If any part of these terms and conditions are found to be unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these terms and conditions will not be affected and all other clauses will remain in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.


Please let us know if you have any complaints or comments. We will try to resolve disputes when they first arise.


If you breach these term and conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions and our non-action should not be regarded as a waiver of any rights we may have to enforce these terms and conditions against you.

Governing Law and Jurisdiction

These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.

Entire Agreement

The above terms and conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreement.


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